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JIRA 5.0 email delays

Paul Stahlke Jul 25, 2012

Hi, since we upgraded to JIRA 5.0.7 (from 4.4.4), I've had a few complaints that emails are taking forever to be received. Anyone else experience this? Any reasons or solutions?

Thanks.

4 answers

1 accepted

1 vote
Answer accepted
Vishnukumar Vasudevan [ACP-JA] Community Leader Jul 25, 2012

Can you check whats the delay you have configured currently ?

This can be achieved via _Administration > System > Advance > Services >_ click <ins>Edit</ins> for the Mail Queue Service.

You may also try altering this.

Paul Stahlke Jul 26, 2012

Thanks. Increasing the timeout seems to have removed the errors in the log. But we have hundreds, if not a thousand, emails going out each hour. I don't understand why some in the queu have been there for 15 minutes?

Vishnukumar Vasudevan [ACP-JA] Community Leader Jul 26, 2012

Hi

What's your user count in JIRA ? If it's huge, try removing unwanted roles/groups from event notifications. This will reduce the mail volume for each JIRA updates.

Thanks, Vishnu

0 votes
Rich Fromm Aug 22, 2013

I'm curious if you ever got a decent answer to this. Related issues seem to be:

https://answers.atlassian.com/questions/96857/jira-notification-mail-queue-is-hung-in-5-1-3

https://answers.atlassian.com/questions/125255/jira-email-delays

https://answers.atlassian.com/questions/201474/is-there-a-way-to-modify-the-threadcount-of-the-quartz-scheduler-in-jira

I'm seeing similar behavior, and so far my hacky solution has been to automate the pressing of the mail queue flush button once a minute. But next I'm looking at the quartz scheduler, as the third URL suggests.

0 votes
Paul Stahlke Aug 22, 2013

Hi Rich, the problem turned out to be throttling that's in place on our Exchange server. I switched to a different SMTP server in our Linux datacenter environment, and emails flow instantly now.

0 votes
Brant Messenger May 13, 2014

https://answers.atlassian.com/questions/230289/improvement-mail-queue-service-delay

Please vote this up so we can get an ACTUAL RESOLUTION.

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