JEditor Template Edit does not work

Hi There,

When trying to use the edit template feature in JEditor I get a new window with a spinning icon which does not allow me to proceed it just continues to spin, I have tried a different browser and updating the editor but still nothing.

Please Help.

3 answers

Hi Iain,

Please try updating to 1.5.46. We have made important changes to templates management in this version.

Hi Iain,

We cannot reproduce this issue in out testing environment. Could you please do the following:
1. Open any JIRA issue in Google Chrome
2. Start Chrome developers tools (CTRL-SHIFT-J of F12)
3. Switch to the console tab
4. Paste and execute the following command: JEDITOR.getTemplates("jeditor_templates")
5. Expand the response and find the faulty template under Object > Templates (one that cannot be edited)
6. Copy the HTML of the faulty template (triple-click on the code to select all the line)

We have managed to reproduce and fix this issue. The fix will be available in the next version (1.5.48+).

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