JETI exception while processing an incoming email

I get the below message when I try to configure Email This Issue Mail Handler for a project/issue type combination for which I've defined a mail handler. What could be the cause of this error? What am I doing wrong?

JIRA 6 / JETI 5.4.1

Exception: key should not be null!: key should not be null!

2 answers

This widget could not be displayed.

In our company we are having the same issue. 2015-09-22 15:31:01,537 atlassian-scheduler-quartz1.clustered_Worker-2 ERROR anonymous ECS Mail Handler [atlassian.mail.incoming.mailfetcherservice] ECS Mail Handler[10040]: Exception: key should not be null! com.atlassian.jira.util.dbc.Assertions$NullArgumentException: key should not be null! at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29) Have you been able to fix the error? JIRA 6.4.8 / JETI 6.3.0.2

This widget could not be displayed.

+1 - we have the same issue.

Perfect error reporting! :-/

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

97 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you