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JETI: How can I set the sender email address so that a reply to an email gets back into JIRA as a comment to a ticket?

According to the JETI documentation it looks like one can set the sender email address and it refers to the email options in the Configuration. But I don't see anything but checkboxes that don't seem to indicate a sender address other than the assignee. Is there a way to set the sender to be the same address used in configuring a JIRA incoming mail handler? JETI has an article identifying a way to configure it as a help ticket system by defining an incoming mail handler. I followed those directions with JIRA 7.x but if I reply as a patron it fails as the JIRA outgoing mail settings are used and those are not similar to the incoming email account being used for the help ticket project.

1 answer

1 accepted

Hi Jack,

Please open the Contexts section of the JETI Admin screen.

Add/Edit the context of your projects and enter the sender address in the From Address field.

See the description of the Contexts here: https://www.meta-inf.hu/display/PLUG/Contexts

Regards,
Tibor 

Thank you Tibor. I've just updated and tested this and it works exactly as I would expect. Much appreciated.

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