• Community
  • Products
  • Jira
  • Questions
  • JETI: How can I set the sender email address so that a reply to an email gets back into JIRA as a comment to a ticket?

JETI: How can I set the sender email address so that a reply to an email gets back into JIRA as a comment to a ticket?

According to the JETI documentation it looks like one can set the sender email address and it refers to the email options in the Configuration. But I don't see anything but checkboxes that don't seem to indicate a sender address other than the assignee. Is there a way to set the sender to be the same address used in configuring a JIRA incoming mail handler? JETI has an article identifying a way to configure it as a help ticket system by defining an incoming mail handler. I followed those directions with JIRA 7.x but if I reply as a patron it fails as the JIRA outgoing mail settings are used and those are not similar to the incoming email account being used for the help ticket project.

1 answer

1 accepted

Hi Jack,

Please open the Contexts section of the JETI Admin screen.

Add/Edit the context of your projects and enter the sender address in the From Address field.

See the description of the Contexts here: https://www.meta-inf.hu/display/PLUG/Contexts

Regards,
Tibor 

Thank you Tibor. I've just updated and tested this and it works exactly as I would expect. Much appreciated.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

754 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you