According to the JETI documentation it looks like one can set the sender email address and it refers to the email options in the Configuration. But I don't see anything but checkboxes that don't seem to indicate a sender address other than the assignee. Is there a way to set the sender to be the same address used in configuring a JIRA incoming mail handler? JETI has an article identifying a way to configure it as a help ticket system by defining an incoming mail handler. I followed those directions with JIRA 7.x but if I reply as a patron it fails as the JIRA outgoing mail settings are used and those are not similar to the incoming email account being used for the help ticket project.
Please open the Contexts section of the JETI Admin screen.
Add/Edit the context of your projects and enter the sender address in the From Address field.
See the description of the Contexts here: https://www.meta-inf.hu/display/PLUG/Contexts
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