we are experiencing a strange behaviour with JETI. If we look into the Email tab (Email Audit Log) we see all outgoing mails but only a few incoming mails. I cannot see any hints on why this is so. This happens also in one issue where the reporter stays the same. Any ideas what may be the reason?
All mails do appear as comments, but we would like to see all mails on the tab as it makes things easier.
Are you sure that all the comments were added via email?
Can you see any related errors in the logs?
Can you please open the JETI handler and check if there is a red counter? this is an error indicatator. See details here: [https://www.meta-inf.hu/x/wYFRAg]
Perhaps another info, we have only set up a mail handler for Incoming mail in JIRA not in the service desk. The Jeti Mail Handler then uses this. Should we change this? And only use the mail handler inside the Service Desk? But I believe I then could not choose the mail handler inside the Jeti configuration.
Hi Tibor and Bruce
I experience the same issue.
I have 2 JETI incoming mail handlers. For the first one, logs are filled when an incoming mail is processed. For the second one, the mail is processes, a comment is set on the issue, but I can't see anything in the logs nor in the Mail tab of the issue.
Thanks! I had a context, but badly configured. The Jira Handler is configured to create a bug in project A by default. I configured my context for project A and issue type bug.
In my case, the mail was related to an existing Enhancement.
So I removed the issue type in the context and now it's OK.
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