JEMH doesn't import my mails

Hi,

I'm trying to configure JEMH. The configuration is simple : I created a basic profile, with the following info :

Fallback Project = My project

Default Reporter Username = me

Issue Type : Bug

I configured a custom field default value

catch Email Address : the email address my JIRA instance is listening on

Non catch mail Match Action : Forward

Forward Users : me

All the rest is standard.

I send an email to the mailbox JIRA is listening on, and nothing happens. Nothing in the logs.

Any idea?

Thanks

Stéphane

2 answers

1 accepted

Everything looks fine. I suspect something basic that prevents any mail from being retrieved. Confirm this by opening the JEMH Audit History (enable it if its disabled) and wait a while, if after 5 minutes you see NO activity, then no mail is being retrieved.

Do you have an inbound JEMH mail handler associated with an inbound mail server AND have selected an appropriate PROFILE? Next step is to validate that the credentials are valid (no service accoutns timeout, happens a lot) - verify this is/isnt a cause by enabling inbound mail DEBUG logging, check for your target server.

Hi Andy,

Thanks for your reply. The problem was not in the JEMH configuration, but at the mail server level. We fixed it.

Stéphane

0 vote
Andy Brook Community Champion Dec 16, 2013

Everything looks fine. I suspect something basic that prevents any mail from being retrieved. Confirm this by opening the JEMH Audit History (enable it if its disabled) and wait a while, if after 5 minutes you see NO activity, then no mail is being retrieved.

Do you have an inbound JEMH mail handler associated with an inbound mail server AND have selected an appropriate PROFILE? Next step is to validate that the credentials are valid (no service accoutns timeout, happens a lot) - verify this is/isnt a cause by enabling inbound mail DEBUG logging, check for your target server.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

275 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you