Hi Andy Brook,
I am trying to change the transition of the workflow from a request to either approved or rejected. I am using JEMH profile to do that. I added the alias 'approved' : 'workflow' = 'approved' and 'rejected' : 'workflow' = 'rejected'. I have changed the directive to 'on comment' whitelisted the directive and also set the field processor to @ prefix. When I run a test case with the profile It is identifying the issue key. But when I reply to the email with @approved or @rejected It does not change the transition of the issue but it gives a comment in the issue
(i) *Processed by JEMH profile (compute resources, id=10, processorName=AtPrefixedFieldProcessor - @key = value)*
can you please help me out,
Since launching the Jira Software 8.0 and Jira Service Desk 4.0 platform releases in February, many of you have been asking when the next Enterprise release will be so you can take advantage of the m...
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