So...working on building out a new install of JEMH using JIRA 6.2.7 and JEMH 1.5.129. I'm getting the custom "create" email that I've built, but I'm also getting a follow up regular JIRA one as well. I've stripped all users out of the custom event, so it's being triggered by JEMH, just not sure how.
Oh...and I'm doing it from an external user that doesn't exist in Jira. Thoughts?
its one of three things:
I guess that this wont happen for interactive users creating issues (by the guess that you have Issue_Created enabled), interactive users get one notification, but email creation triggers two. This is because there is no way for JEMH to 'know' (in 1.6.x) that the issue was created by one or the other method. As happens, I did just document this in 1.7.x (1.7.x creates issues with Custom Fields, making the approach viable). In 1.6.x its not there, can't be there. Anything familiar?
there is a problem scenario in pre 1.7.x when supporting both interactive users (who need ISSUE_CREATE) and email users (who need the CUSTOM_EVENT). For interactive only, easy, ISSUE_CREATED, only. for email only, easy, CUSTOM_EVENT. For both, sure, enable both but when issues are created by email, the assignee (an any other notification scheme recipient) gets a mail twice. In 1.7.x, its becomes possible to detect whether an issue was created by email or not: - https://thepluginpeople.atlassian.net/wiki/display/JEMH/Inhibit+sending+of+an+Issue+Event+notification Doesn't help you in 1.6.x. Options are limited, you can setup a hybrid where Event Listener has ISSUE_CREATED (only) and you depend (only) on the Profile > Notifications > Notify user of issue creation.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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