JEMH: Custom from email and from name

Dear support,

I have been searching the web for 2 days now. I cannont find a sulotions that seems to work. My situation is:

I use Jira 6.0, Service Desk 1.1.6 and Jemh 1.4.48. I am setting up a support system. I have managed to create a workflow and fire custom events and notify non-jira user and jira users (support personal) if either of them entered a comment on the issue. However my goal is to send "anonymous emails" to the non-jira users. I do not want the external person to know who the support user is. However Jira / Jemh always includes the name of the Jira user in the "From" value.

I have tried to set the fields "Custom From: email address" and "Custom From: email name part" in the JEMH profile -> Configuration -> Email settings. However it seems they are ignored. I found an support entry to use custom templates, which I did. However no success so far.

The From Address is populated with the default value configured in Jira -> Outgoing Mail Servers

Can you help me in configuring my system to send "anonymous" emails.

Kind Regards,

Michael

1 answer

This will be a new feature in JEMH Event Listener Project Mappings. Give me a few days to implement.

- https://thepluginpeople.atlassian.net/browse/JEMH-2170

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

26 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you