I have been searching the web for 2 days now. I cannont find a sulotions that seems to work. My situation is:
I use Jira 6.0, Service Desk 1.1.6 and Jemh 1.4.48. I am setting up a support system. I have managed to create a workflow and fire custom events and notify non-jira user and jira users (support personal) if either of them entered a comment on the issue. However my goal is to send "anonymous emails" to the non-jira users. I do not want the external person to know who the support user is. However Jira / Jemh always includes the name of the Jira user in the "From" value.
I have tried to set the fields "Custom From: email address" and "Custom From: email name part" in the JEMH profile -> Configuration -> Email settings. However it seems they are ignored. I found an support entry to use custom templates, which I did. However no success so far.
The From Address is populated with the default value configured in Jira -> Outgoing Mail Servers
Can you help me in configuring my system to send "anonymous" emails.
Hi all! Lauren here from the Enterprise Cloud marketing team. I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs