I have sent a support request to Andy, but I thought I should also ask here to share the problem and solution to others.
I try to setup a HTML format to jira users in a acknowledgement email and include a copy of their message with following setup:
I have detailed almost everything in the screenshots above.
Did I miss any other setting anywhere?
PS: I am running JIRA 6.1 and JEMH 1.5.3
Some of photo are not very clear, please open images in a new tap to see the original version, eg: https://answers.atlassian.com/upfiles/jehm2b.png
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