Issues with "lost user link" after upgrade to Jira 6.1.1


We have recently upgraded our Jira instance from 5.2 to 6.1.1.

A lot of our issues (open and closed) now have the problem that their "Assignee" and "Reporer" fields are not linked to a user account anymore. However, the correct username is still displayed in the respective fields - if I edit the field, the username is immediately resolved to the correct user but until then it only displays the username with a question mark as the user picture.

The users are stored in an external LDAP directory.

I tried changing a user's username and then back again to see if that triggered some kind of re-linking, but no.

Is there any way to bulk resolve the usernames of these issues?

Thank you,


2 answers

1 accepted

The solution to this problem has been found by Joe Wai Tye of the support team (thanks!):


Hi Chris,

After doing some more digging, I found a KB which I believe is related to the situation that you are facing, which you can find here - Username is Displayed in Issue View Page After Upgrade JIRA.

Please check it out, and try to implement the resolution steps mentioned there. I would like to emphasize on the 2nd step of the resolution steps, that is create a database backup before attempting the rest of the steps, as the steps there involve database queries.


Hi Chris,

Have you tried doing a re-index or a restart of your application?

This might just be an indexing or caching problem.

Best regards,


Hi Peter,

Thank you for your suggestions. Unfortunately, both re-indexing annd restarting didn't help.

Best Regards,


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