We have a Jira project where I have issue types and a workflow for these issue types.(My issue types are Bug and Doc)
Now I have defined new sub-task issue type with it's own workflow, issue type scheme, screen and field configuration.(My new issue subtask type is Indicator).
When I add to my "Bug" type issue new sub-task from type indicator, Issues panel becomes blank for project summary.
Everything else works fine. I can see,edit and delete both the Bug and it's Indicators sub-task. I can see in the Bug screen my indicator sub-task.
In my quest to solve the problem I have tried to disable all plugins but that didn't help.
I have found out that if I run system reindex (which takes plenty of time) the problem is solved and I can see Issues panel with my subtasks but once I create a new Indicators sub-task it turns blank again until reindex again.
Running reindex each time after inserting new sub-task is not reasonable solution.
Anyone know how to fix it?
I have open support ticket for the Attlassian support and they have provided me a workaround for this problem:
Workaround provided solved our problem.
After we add component field to a screen everything works fine and we can see Issues panel.
It's not neat solution because component field which is not relevant to this screen can confuse end users but it works.
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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