Issues tab not accessible for one particular user

Hi,

I have this strange problem with one user account who is not able to access "Issues" tab.

Whenever he clicks on that tab JIRA shows "Technical Glitch" error but other tabs like "Project", "Dashboard", "Planning/Agile" and "TimeTracker" panels are accesible.

Tried this on firefox, chome, IE but still same issue.

Please hlep me in resolving this issue.

Thanks,

Murali

4 answers

1 accepted

Accepted Answer
0 votes

Issue got resolved.

problem was with one of plugin's

check this Knoledge base to trouble shoot Client-Side Browser Problems

https://confluence.atlassian.com/display/JIRAKB/Troubleshooting+Client-Side+Browser+Problems

Problem is not with his brower becuase I tried it on my browser and it is working fine with my account but when I try with his account it gives error.

Here is log:

2013-07-30 11:27:19,086 ajp-bio-8009-exec-1166 WARN ashokkumar.g 687x436464x3 p9ffqm 14.99.127.178 /issues/ [apache.commons.httpclient.SimpleHttpConnectionManager] SimpleHttpConnectionManager being used incorrectly.  Be sure that HttpMethod.releaseConnection() is always called and that only one thread and/or method is using this connection manager at a time.
2013-07-30 11:27:30,812 ajp-bio-8009-exec-1169 WARN ashokkumar.g 687x436477x3 1dmf7g7 10.10.31.150 /issues/ [apache.commons.httpclient.SimpleHttpConnectionManager] SimpleHttpConnectionManager being used incorrectly.  Be sure that HttpMethod.releaseConnection() is always called and that only one thread and/or method is using this connection manager at a time.
2013-07-30 11:28:41,497 ajp-bio-8009-exec-1168 WARN ashokkumar.g 688x436482x4 1dmf7g7 10.10.31.150 /issues/ [apache.commons.httpclient.SimpleHttpConnectionManager] SimpleHttpConnectionManager being used incorrectly.  Be sure that HttpMethod.releaseConnection() is always called and that only one thread and/or method is using this connection manager at a time.
2013-07-30 11:28:57,196 ajp-bio-8009-exec-1161 ERROR      [500ErrorPage.jsp] Exception caught in 500 page java.net.ConnectException: Connection timed out
com.atlassian.jira.issue.search.SearchException: java.net.ConnectException: Connection timed out
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:199)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:312)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:82)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:77)
	at com.atlassian.jira.web.action.issue.IssueNavigatorSearchResultsHelperImpl.getSearchResults(IssueNavigatorSearchResultsHelperImpl.java:173)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
	at com.sun.proxy.$Proxy424.getSearchResults(Unknown Source)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
	at com.sun.proxy.$Proxy424.getSearchResults(Unknown Source)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at com.sun.proxy.$Proxy424.getSearchResults(Unknown Source)
	at com.atlassian.jira.plugin.issuenav.IssueNavAction.updateSessionSelectedIssueId(IssueNavAction.java:284)
	at com.atlassian.jira.plugin.issuenav.IssueNavAction.handleRedirectFromClassic(IssueNavAction.java:367)
	at com.atlassian.jira.plugin.issuenav.IssueNavAction.doNav(IssueNavAction.java:176)
	at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:162)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)  <+2> (ActionSupport.java:433) (ActionSupport.java:157)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)  <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:150) (JiraWebworkActionDispatcher.java:153)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)  <+11> (ApplicationFilterChain.java:305) (ApplicationFilterChain.java:210) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38)  <+41> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:82) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ApplicationDispatcher.java:690) (ApplicationDispatcher.java:477) (ApplicationDispatcher.java:402) (ApplicationDispatcher.java:329)
	at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:33)  <+8> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)  <+20> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60)  <+28> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22)  <+43> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AjpProcessor.java:200) (AbstractProtocol.java:585) (JIoEndpoint.java:310)
	at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection timed out
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.PlainSocketImpl.doConnect(Unknown Source)
	at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.SocksSocketImpl.connect(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.<init>(Unknown Source)
	at com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)
	at org.apache.commons.httpclient.protocol.SSLProtocolSocketFactory.createSocket(SSLProtocolSocketFactory.java:81)
	at org.apache.commons.httpclient.protocol.SSLProtocolSocketFactory.createSocket(SSLProtocolSocketFactory.java:126)
	at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706)
	at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:386)
	at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)
	at org.apache.commons.httpclient.HttpClient$executeMethod$0.call(Unknown Source)
	at com.onresolve.jira.groovy.jql.IssuesInSprint.execMethod(script13728695732612048495194.groovy:110)
	at com.onresolve.jira.groovy.jql.IssuesInSprint.this$3$execMethod(script13728695732612048495194.groovy)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite$PogoCachedMethodSite.invoke(PogoMetaMethodSite.java:226)
	at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite.callCurrent(PogoMetaMethodSite.java:52)
	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:153)
	at com.onresolve.jira.groovy.jql.IssuesInSprint.getBoardId(script13728695732612048495194.groovy:220)
	at com.onresolve.jira.groovy.jql.IssuesInSprint$getBoardId.callCurrent(Unknown Source)
	at com.onresolve.jira.groovy.jql.IssuesInSprint.getQuery(script13728695732612048495194.groovy:150)
	at com.onresolve.jira.groovy.jql.IssuesInSprint$getQuery.call(Unknown Source)
	at com.onresolve.jira.groovy.jql.ScriptedJqlFunction.getQuery(ScriptedJqlFunction.groovy:131)
	at com.onresolve.jira.groovy.jql.ScriptedJqlFunction$getQuery.call(Unknown Source)
	at com.onresolve.jira.groovy.jql.ScriptedFunctionClauseFactory.getQuery(ScriptedFunctionClauseFactory.groovy:52)
	at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:155)
	at com.atlassian.jira.jql.query.QueryVisitor.visit(QueryVisitor.java:25)
	at com.atlassian.query.clause.TerminalClauseImpl.accept(TerminalClauseImpl.java:137)
	at com.atlassian.jira.jql.query.QueryVisitor.createQuery(QueryVisitor.java:72)
	at com.atlassian.jira.jql.query.DefaultLuceneQueryBuilder.createLuceneQuery(DefaultLuceneQueryBuilder.java:39)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.createLuceneQuery(LuceneSearchProvider.java:265)
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:190)
	... 223 more

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