Issues not shown and issue type with invalid link

I have several projects. One of them is a Service Desk. In the Project Portfolio view, I can see the issues of all the projects except for the ones of the Service Desk.

I have also notices that, when I categorize the issues by issue type and I open one of the issue types, I get the following error:

The project or issue you are trying to view does not exist. Try browsing for projects.
If you think this message is wrong, please contact your JIRA administrators.

The URL it tries to access is:

http://jira.xxxx.com/browse/10000

Why is this and how can I see all the issues?

3 answers

0 vote

That looks like you've got an invalid project key of 10000 - have you really allowed the creation of project keys that are just numbers?

No, the project key, in that case is YR14. Not 10000. I don't know where does that 10000 come from.

Ok, good. Where exactly are you getting that link from?

In the Project Portfolio view of the Gantt chart plugin.

I select one of the issue types, for example, new feature. Then, I ight click on "Open...">"New tab" and I go to that URL or another one similar. The number changes, but none of them work.

Ah, ok, you hadn't mentioned that plugin before (also, I don't know which one it is! You might want to add tags to the question to indicate which plugin it is)

I don't know them well enough to debug this.

Yes, sorry, I realized it is not shown anywhere. In the form I used to create this issue, it appeared on top. I thaught it was going to be visible for the other users.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,319 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot