Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Issues not getting striked off even though Resolution is set



I needed the subtasks which have the resolution field filled to be marked as strike-off, or basically Done. I am filling in the resolution field while transitioning to a status, which is in grey color.

I noticed that only those Statuses which are in green color and have resolution filled are marked as strike-off, and the Statuses in other colors (Blue and Grey) are not.

In this case, the issues in Descoped status having resolution, are not getting strike-off, whereas the issues in Closed status having resolution are.


Everywhere in the internet it is written that the only criteria for strike-off is the resolution field, but still I am facing this issue. Please let me know if this is a restriction by Jira.


Much appreciated,


1 answer

1 accepted

3 votes
Answer accepted

Hi @Rishivansh Patnaik ,

statuses in grey colour reflect  a generic To Do while blue in Progress. Those in green as completed.

In order for an issue to be fully completed, the status should be set in green colour and a resolution set otherwise in Jira's point of view the issue still not resolved.


Example1: Issue is in Closed status (fulfilled) and resolution is unresolved (not fulfilled)

Example2: Issue is in Descoped status (not fulfilled) and resolution is Fixed (fulfilled)


Applying AND logic the examples above are False, therefore issues will not be fully done. Resolution should be set as well as a completed valid status (green colour)

Got it Sam,

Seems like what my colleague @Megha Debnath suspected was correct. Any sort of documentation on this by Jira would have been good.

Anyways, we can live with this for now.


Thanks a lot for the clarification @Sam Bartolome !

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you