Issues lost in JIRA

3 out of the 4 nodes in our JIRA setup showing 5 million plus issues, while 1 of them show around 5000 issues. Users are complaining they do not see their issues, however when they try to access them separately, they can. What can be the resolution here?

3 answers

0 votes

Hi Debraj,

Please ensure that the search you are running should return the issues you mentioned.
If the users can see the issue but they can't find them, a re-index on the instance may help. Also, you can do a re-index on the project.

Thanks and regards,
Paula Silveira 

0 votes

Hi Debraj,

This looks like an indexing problem on this particular node. Please try reindexing it, it should fix the issue.

Cheers,

Clarissa.

This is definitely re-indexing issue. Perform Background re-indexing. This should fix the issues missing.

 

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