Issues lost in JIRA

Debraj neogi May 20, 2015

3 out of the 4 nodes in our JIRA setup showing 5 million plus issues, while 1 of them show around 5000 issues. Users are complaining they do not see their issues, however when they try to access them separately, they can. What can be the resolution here?

3 answers

0 votes
Chander Inguva
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 20, 2015

This is definitely re-indexing issue. Perform Background re-indexing. This should fix the issues missing.

 

0 votes
cgauterio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 20, 2015

Hi Debraj,

This looks like an indexing problem on this particular node. Please try reindexing it, it should fix the issue.

Cheers,

Clarissa.

0 votes
Paula Silveira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 20, 2015

Hi Debraj,

Please ensure that the search you are running should return the issues you mentioned.
If the users can see the issue but they can't find them, a re-index on the instance may help. Also, you can do a re-index on the project.

Thanks and regards,
Paula Silveira 

Suggest an answer

Log in or Sign up to answer