We have one problem . In two projects when users want to rank a issue within a sprint the following error occures: JIRA Agile cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.
Users of the projects were earlier (approx. 2 months ago) capable of ranking issues together with together with the fact that the test project I run i am also able to do it. So this has nothing to do with change of user permissions. Can anyone explain to me why it would work for me and not other of our projects? JIRA Agile board version is 6.7.12 if that information is useful. I have tried to both re-index the database and rebalance via the lexirank management screen.
Looks like you are facing this issue: https://jira.atlassian.com/browse/GHS-10843
Could you please follow the instructions highlighted on the ticket?
In case it does not work take a look here:
You take a look at this knowledge article as well: https://confluence.atlassian.com/jirakb/unable-to-rank-and-or-balancer-fails-to-complete-due-to-incorrect-database-collation-779158922.html
If you are using MS SQL 2012:
One more in case all the above does not work:
Overtime there are other bugs in this area but they should be fixed in 6.7.x:
Please write back.
Sorry for taking so long, another collegue got it fixed with the second link https://confluence.atlassian.com/jirakb/unable-to-rank-and-or-balancer-fails-to-complete-due-to-incorrect-database-collation-779158922.html. The collation for the table AO_60DB71_LEXORANK was wrong and was updated with the content of the section "Microsoft SQL Server".
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