Issues drop down non-functional (JIRA)

Hi

I have JQL tricks plugin installed on jira 6.1.

The problem is that the issues drop down does not work, it is stuck.

I also notice that if i disable the JQL tricks plugin, it becomes functional. I really need this plugin, how can i get JIRA to work with this plugin.

Please note:

- I have done a full reindex,

- with and without deleting the indexing folders and plugin folders and

- restarted the instance couple of time.

- Even tried replaced the JQL plugin jar file directly from the installed plugins folders. But still the same.

Rahul

3 answers

1 accepted

To clear search - ask user to follow the link <yourjira>/issues/?jql=

that will reset current search

1 vote

Issues drop down doesn't become functional when the recent filter throws an error, I guess. Can you check the logs to verify?

HI Jobin, i think you are correct. When i logged in with another user the dropdown started working, which implies its something to do with last saved filter which is cuasing issues.

How can i fix it now, considering that the user cant access his filter (as his issues dropdown is not working)

Rahul

Go to ${baseURL}/secure/ManageFilters.jspa and click on the filter to modify it. Or delete it if it is beyond repair ;)

Please check logs on your browser. maybe there is some conflict with other plugin that fails all javascript routine. Or maybe there is a defect in plugin itself. If you use chrome - press F12 and open console tab, then refresh problem page. For FireFox - see http://www.howtogeek.com/105320/how-to-use-firefoxs-web-developer-tools/ for details.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 14 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

37 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you