We are experiencing this strange error where the 'Issues' drop down menu for one user is navailable. The message is: "The JIRA server could not be contacted. This maybe a temporary glitch or the server maybe down" when clicking on the arrow next to the 'Issues' menu. The Issue Navigator will still be accessible by clicking on the word 'Issues' itself. We are using JIRA 5.1.5.
The error that is caught in the log is:
2014-07-07 16:59:03,188 http-8080-4 ERROR w36948 1019x232729x1 gptq6w 10.238.2.22,127.0.0.1 /rest/api/1.0/menus/find_link [jira.security.util.GroupSelectorUtils] Object 'twaa1q:3' is of type com.atlassian.crowd.embedded.ofbiz.OfBizUser which cannot be converted to a Group. Needs to be a Group object or a String representing group name.
2014-07-07 16:59:03,188 http-8080-4 ERROR w36948 1019x232729x1 gptq6w 10.238.2.22,127.0.0.1 /rest/api/1.0/menus/find_link [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
at com.atlassian.jira.security.AbstractPermissionManager.hasPermission(AbstractPermissionManager.java:143) <+2>
at java.lang.reflect.Method.invoke(Unknown Source)
And the error in the browser is the same:
https://jira.xxx.com.au/rest/api/1.0/menus/find_link?_=1405069982516500 (Internal Server Error)
Is this problem occurring in more than one browser and in more than one computer? If this user tries to access JIRA with his account in another computer, does he receive the same error?
I'm not sure but thought of putting below solution;
Recently we have installed confluence and i gave chown permission to conflunce user for directly /opt/atlassion
after i faces same issue, not able to access Issue Manu, when I click on project from porject dropdown - page not found...
then i checked jira user permission, it was not having permission on that directory. again i have jira user chown to /opt/atlassian and /var/atlassian
and for conflunce
restarted jira and it started working
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs