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Issue with using RSAL Saml with SSO

Keep getting this message trying to use saml.  I've entered the entity Id url but keep getting this error.

 

Hmm... we're having trouble logging you in. You'll need to talk to your organization admin - tell them we sent you, and that there appears to be an issue with the identity provider entity ID used for your SAML single sign-on configuration.

 

Not sure what we're missing

1 answer

Can you at least provide an anonymised URL?

This is our Identity provider that contains the Entity ID

https://portal.sso.raleys.com/IdPServlet?idp_id=jx11hg2mpec7

 

This is the base url for our sso solution.  https://portal.sso.raleys.com

Can only suggest to raise this with Atlassian Support for Atlassian Cloud (and specifically Access): https://support.atlassian.com/products/

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