Issue with stories created via email attachments containing PNG files

We are trying to create JIRA stories by text content and PNG images sent through email. The content seems to load correctly in stories but PNG image attachments are removed whereas JPEG images are accepted. Due to our product limitations, we definitely need JIRA to allow loading of PNG images though email attachments.

After searching around. I see this has been reported on Atlassian community site -

Could you please help?

1 answer

1 vote
Peter DeWitt Community Champion Sep 27, 2017

Pankaj, Check the file size of the attachments.  Maybe they are too big for what your instance is allowing?

Thanks Peter. We have looked into that already but it's not even accepting a 17KB PNG whereas it picking up 1MB JPG.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

905 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you