I want my incident issuetypes to auto-close from resolved to closed after X period of time (testing @ 24h). I am seeing an error but very little detail is displayed. how can I troubleshoot this to determine cause of failure?
@Jack , there are no conditions or validators on the transition. No comment form either. I can close the issue without any trouble from resolved to closed statuses
I have not considered using a new automation as this one is new. Do I need to have anything in the "If" section of the automation or is "any items" okay?
I wonder if it might be a permissions issue. Can you verify the user the rule is running under and ensure they have permission to transition the issue? This is why I like the new automation because the logs will give you much more information as to what’s going on in case of a failure.
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