Issue with Auto Close SLA and related automation

[Pete P]

I want my incident issuetypes to auto-close from resolved to closed after X period of time (testing @ 24h).  I am seeing an error but very little detail is displayed.  how can I troubleshoot this to determine cause of failure?

[Jack Brickey]

Can you share your automation?

[Pete P]

Thanks for prompt reply @Jack Brickey , here is automation:

[Pete P]

Here is my workflow to cover all bases!

[Jack Brickey]

Do you have any conditions or validators? If you try to transition an issue to closed manually do you have to specify any fields? Have you considered using new automation?

[Pete P]

@Jack Brickey , there are no conditions or validators on the transition.  No comment form either.  I can close the issue without any trouble from resolved to closed statuses

I have not considered using a new automation as this one is new.  Do I need to have anything in the "If" section of the automation or is "any items" okay? 

[Jack Brickey]

I wonder if it might be a permissions issue. Can you verify the user the rule is running under and ensure they have permission to transition the issue? This is why I like the new automation because the logs will give you much more information as to what’s going on in case of a failure.

[Pete P]

@Jack Brickey  the automation is running under my account.  I definitely have the correct perms.  Thanks for your help in resolving.  I still haven't a clue why it is not working...