Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue linking jira ticket in ZenDesk

Hi, 

We're facing issues when trying to link jira tickets from certain projects in Zendesk after upgrading Jira from version 8.2.3 to version 8.13.4. 

While we updated Jira, the ZenDesk Support for Jira add-on was also upgraded to 3.0.20.

There's no restricted projects in the ZenDesk add-on in Jira and our ZenDesk admins checked from their end and cannot find any restrictions from their end either. 

The ZenDesk add-on user got admin rights in all the projects we tried and the user in ZenDesk who try to link the ticket got viewing rights in the projects as well. 

We initially suspected that only tickets in a Service Desk project could be linked however, we were able to link tickets from some Software projects. The tickets we're unable to link are both from Service Desk and Software. 

Have anyone else experienced this or similar issues? Or anyone might know a solution to fix it? 

Thanks in advance, 

Daniela

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you