We have tried customizing the email content upon ticket creation with the help of information available in https://confluence.atlassian.com/display/JIRA/Customising+Email+Content
We have restarted the server to ensure the changes done to issuecreated.vm gets reflected.
But the custom field value is not reflecting in the email notifications triggered after creation of ticket.
Our version of jira is 4.4.3. Can you please let us know if we are missing on anything.
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