Issue in customizing the email content

We have tried customizing the email content upon ticket creation with the help of information available in https://confluence.atlassian.com/display/JIRA/Customising+Email+Content

We have restarted the server to ensure the changes done to issuecreated.vm gets reflected.

But the custom field value is not reflecting in the email notifications triggered after creation of ticket.

Our version of jira is 4.4.3. Can you please let us know if we are missing on anything.

4 answers

Below is code snippet we have updated in issuecreated.vm

#if ($issue.getCustomFieldValue("customfield_14332"))


$stringUtils.leftPad($issue.getCustomField("customfield_14332").name, $padSize):

$issue.getCustomFieldValue("customfield_14332").toString()


#end

Can you please quote here the velocity snippet you added to the template? Jira restart will reload the template vm files.

If you are trying to get customfield name then $customFieldManager.getCustomFieldObject("customfield_14332").name has to be used instead of $issue.getCustomField("customfield_14332").name

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