Issue in creating request in service desk

I am using JIRA V 7.1.2

I am getting error when i am creating request from service desk rest api.

I used the same JSON format which i get while fetching request below is create request data.

-----------------------------------------

{
"requestType": 12,
"serviceDesk": 1,
"reporter": {
"name": "test@test.com",
},
"requestFieldValues": [
{
"fieldId": "summary",
"label": "Summary",
"value": "From support"
}
]
}

--------------------------------------

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<status>
<status-code>500</status-code>
<message>Unrecognized field "reporter" (Class com.atlassian.servicedesk.api.rest.dto.domain.request.RequestCreateDTO), not marked as ignorable
at [Source: org.apache.catalina.connector.CoyoteInputStream@257390d0; line: 4, column: 15] (through reference chain: com.atlassian.servicedesk.api.rest.dto.domain.request.RequestCreateDTO["reporter"])</message>
<stack-trace>org.codehaus.jackson.map.exc.UnrecognizedPropertyException: Unrecognized field "reporter" (Class com.atlassian.servicedesk.api.rest.dto.domain.request.RequestCreateDTO), not marked as ignorable
at [Source: org.apache.catalina.connector.CoyoteInputStream@257390d0; line: 4, column: 15] (through reference chain: com.atlassian.servicedesk.api.rest.dto.domain.request.RequestCreateDTO["reporter"])&#xD;
at org.codehaus.jackson.map.exc.UnrecognizedPropertyException.from(UnrecognizedPropertyException.java:53)&#xD;
at org.codehaus.jackson.map.deser.StdDeserializationContext.unknownFieldException(StdDeserializationContext.java:267)&#xD;
at org.codehaus.jackson.map.deser.std.StdDeserializer.reportUnknownProperty(StdDeserializer.java:649)&#xD;
at org.codehaus.jackson.map.deser.std.StdDeserializer.handleUnknownProperty(StdDeserializer.java:635)&#xD;
at org.codehaus.jackson.map.deser.BeanDeserializer.handleUnknownProperty(BeanDeserializer.java:1355)&#xD;
at org.codehaus.jackson.map.deser.BeanDeserializer.deserializeFromObject(BeanDeserializer.java:717)&#xD;
at org.codehaus.jackson.map.deser.BeanDeserializer.deserialize(BeanDeserializer.java:580)&#xD;
at org.codehaus.jackson.map.ObjectMapper._readValue(ObjectMapper.java:2695)&#xD;
at org.codehaus.jackson.map.ObjectMapper.readValue(ObjectMapper.java:1308)&#xD;
at org.codehaus.jackson.jaxrs.JacksonJsonProvider.readFrom(JacksonJsonProvider.java:419)&#xD;
at com.sun.jersey.spi.container.ContainerRequest.getEntity(ContainerRequest.java:490)&#xD;
at com.sun.jersey.spi.container.AdaptingContainerRequest.getEntity(AdaptingContainerRequest.java:236)&#xD;
at com.sun.jersey.server.impl.model.method.dispatch.EntityParamDispatchProvider$EntityInjectable.getValue(EntityParamDispatchProvider.java:123)&#xD;
at com.sun.jersey.server.impl.inject.InjectableValuesProvider.getInjectableValues(InjectableValuesProvider.java:86)&#xD;
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$EntityParamInInvoker.getParams(DispatchProviderHelper.java:133)&#xD;
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:188)&#xD;
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)&#xD;
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)&#xD;
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)&#xD;
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)&#xD;
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)&#xD;
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1542)&#xD;
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1473)&#xD;
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1419)&#xD;
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1409)&#xD;
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:409)&#xD;
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:558)&#xD;
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)&#xD;
at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:829)&#xD;
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:22)&#xD;
at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:34)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:26)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18)&#xD;
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilter(PopulateEyeballForRestFilter.java:27)&#xD;
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92)&#xD;
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:49)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:52)&#xD;
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:242)&#xD;
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:103)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)&#xD;
at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:66)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:59)&#xD;
at com.atlassian.jira.web.filters.johnson.JiraJohnson503Filter.doFilter(JiraJohnson503Filter.java:24)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)&#xD;
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)&#xD;
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)&#xD;
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)&#xD;
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)&#xD;
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.inCustomerContext(CustomerContextUtil.scala:24)&#xD;
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.inCustomerContext(CustomerContextUtil.scala)&#xD;
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.inCustomerContext(CustomerContextServiceImpl.java:19)&#xD;
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.inCustomerContext(CustomerContextSettingFilter.java:160)&#xD;
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:118)&#xD;
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42)&#xD;
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)&#xD;
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)&#xD;
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)&#xD;
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)&#xD;
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31)&#xD;
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)&#xD;
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)&#xD;
at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:39)&#xD;
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:62)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)&#xD;
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)&#xD;
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)&#xD;
at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:47)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)&#xD;
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)&#xD;
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)&#xD;
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)&#xD;
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)&#xD;
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)&#xD;
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)&#xD;
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)&#xD;
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:516)&#xD;
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1086)&#xD;
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:659)&#xD;
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:147)&#xD;
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:277)&#xD;
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)&#xD;
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)&#xD;
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)&#xD;
at java.lang.Thread.run(Unknown Source)&#xD;
</stack-trace>
</status>

2 answers

1 accepted

Accepted Answer
1 vote

"reporter" is definitely not a valid field for this payload. If you're using JIRA 7.1, I'll assume the latest 3.1.x of JSD; see docs here: https://docs.atlassian.com/jira-servicedesk/REST/3.1.8/#servicedeskapi/request-createCustomerRequest

0 votes

Receiving a stacktrace is usually some kind of bug, I have raised an issue for you here to track this problem: https://jira.atlassian.com/browse/JSD-4614

However, it is possible that the JSON format for your payload is incorrect. Maybe glance over it again to make sure that the structure is correct. Which REST API are you using?

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