Issue history shows user key instead of username

In our issue history appears:

.....

full name [ user key ]

It shows the user key which is the original username (username was changed recently).

Is there an option we could config?

 

Thanks

2 answers

0 votes

No, the system records the user's unique ID at the time they made the change.  Removing or renaming a user breaks the link in the history.  I think there's an issue logged with Atlassian to cover renames somewhere, but I don't have it bookmarked.

I'm having this issue also with renamed users. The documentation on user keys does mention that they should not be exposed, instead the username should show. https://developer.atlassian.com/jiradev/latest-updates/developer-changes-for-older-jira-versions/preparing-for-jira-6-0/renamable-users-in-jira-6-0#RenamableUsersinJIRA6.0-Whentousethekey,whentousetheusername Is there any issue in to fix this display?

Thanks for your reply.

I forgot to say: This happens even after an user was renamed and changes an issue.

I am also seeing this issue and it's causing some weirdness when we're trying to do LDAP queries with the JJupin plugin. 

  • Basically user account was something like flintstone1
  • is changed to flintstonef
  • flintstone1 shows up in the history tab both on issues created prior to the change (which makes sense for historical purposes) and issues created after the change (which doesn't make sense)
  • LDAP query fails because that username doesn't exist (it's been changed)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,780 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot