Issue > import issue from CSV, vs admin > system > external system import

I have a user that goes to "issues" > import issue from CSV, vs when admin imports I go to Admin > System > external system import. in the user side when we try to map fields the user side is limited and not in alphabetical order. When I go through the admin side and go to map fields I see tons more options and in alphabetical order.

How can I match the user side list to the admin side list?

1 answer

Hi John!

This is the expected behavior of this features. The Import Issue from CSV in the issue menu is mean to be used by JIRA users without admin privileges, and a lot of options showed for admins in the external system import screen will not be showed to users, specially for custom fields.

You can use as a partial workaround setup the fields as "Any issue type" in the custom field configuration page. He have a bug report related to this in https://jira.atlassian.com/browse/JRA-41282

I understand my answer is not exactly what you was looking for as is not a solution for your problem, sorry sad


Cheers!
Teilor

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot