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Issue for "Send Custom Email"

Hi there


I post my problem concerning the "Send Custom Mail" option, I would like when we create a Task type ticket for example, I receive an email when this ticket is created.


I went to the "Workflow" of the project in the "create" transition



Then in the "post functions" part I added this: 


in the config of this "post function"

I configured this :



in the "issue filed" part I add the group it is test-administrators but when creating the ticket concerned the email is not sent. I see in the logs that it was sent and there was no error but the email was not sent, do you have any idea?


Thanks in advance

2 answers

0 votes

Hi @Salim Hammar

Have you tried using the automation rule instead of the post function in the workflow?


0 votes

Hi @Salim Hammar 

  • Are you a part of the test-administrator group?
  • Do you have any security scheme activated and is this group part of the security level?
  • Did you check your spam folder?

Kindly see these instructions

Hi @Alex Koxaras _Relational_ 


Yes i'm in the groupe "test-administrators" , and i have the full access in the project.

And i don't receive any mail in the folder "spam".

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