Issue collector only shows if logged into JIRA

I have set up an Issue Collector, and added it both to a Confluence page as well as two custom applications.

It works beautifully if the user is logged into JIRA.    If the user is not logged into JIRA, the Issue Collector is not visible.

I've tried both settings for "Match Reporter?" to no avail.

I'm using trigger style "Prominent" and Issue Collector Form "custom"

3 answers

Hi, I have the same problem - did you manage to find a solution? Thanks

Are you sure widget is not showing? Maybe its z-index is too low and is hovered with other site's component?

No, because the widget does show successfully when a user is logged in. I would expect the z-index issue would be the same regardless of login status?

Hmm. I would create a JIRA system user or a dummy user for the system and make that the default reporter and try again. This way you don't need to be logged in to create the issue. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

767 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you