Issue collector not working in IE11



We have successfully set up an issue collector to our page and it displays very good in Chrome and Firefox.

In IE11, the button to collect issues is displayed but when I click on it to have the form pop up I get an endless loading screen. The loader never morph to a form.


In the IE console I get the following error msg:

"The value of the property 'define' is null or undefined, not a Function object" pointing at the following code in the File: com.atlassian.plugin.jslibs:moment-2.6.0.js, Line: 3, Column: 14 :
(function(A){define("atlassian/libs/moment-2.6.0",function(){var z={};;return z.moment})})

There is also another error: File: batch.js, Line: 10, Column: 5131

 Expected identifier, string or number

We use jQuery 1.12 from Google CDN.

Any idea how to fix this?

1 answer

0 votes

Hi Vincent,

There has been an ongoing issue with the Issue Collector in IE11 since JIRA 6.4.  There is a known bug that is related but not the exact same error that you can find at JRASERVER-45346.

It is currently in Awaiting Development and should be fixed soon, however, I don't have an ETA.  I would vote on the issue so you'll be notified of any updates and when they add the fix version to the ticket.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,083 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot