Issue collector not working in IE11



We have successfully set up an issue collector to our page and it displays very good in Chrome and Firefox.

In IE11, the button to collect issues is displayed but when I click on it to have the form pop up I get an endless loading screen. The loader never morph to a form.


In the IE console I get the following error msg:

"The value of the property 'define' is null or undefined, not a Function object" pointing at the following code in the File: com.atlassian.plugin.jslibs:moment-2.6.0.js, Line: 3, Column: 14 :
(function(A){define("atlassian/libs/moment-2.6.0",function(){var z={};;return z.moment})})

There is also another error: File: batch.js, Line: 10, Column: 5131

 Expected identifier, string or number

We use jQuery 1.12 from Google CDN.

Any idea how to fix this?

1 answer

0 vote

Hi Vincent,

There has been an ongoing issue with the Issue Collector in IE11 since JIRA 6.4.  There is a known bug that is related but not the exact same error that you can find at JRASERVER-45346.

It is currently in Awaiting Development and should be fixed soon, however, I don't have an ETA.  I would vote on the issue so you'll be notified of any updates and when they add the fix version to the ticket.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

140 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you