Issue collector not allowing to upload files

[Frank Rocha]

This question is in reference to Atlassian Documentation: Using the issue collector

When I'm not logged in the Issue Collector don't allow me to upload files. When trying it is shown the following message: "Cannot attach file Screen Shot 2016-07-25 at 13.36.56.png: Unknown server error (500)." 

Screen Shot 2016-07-25 at 13.36.56.png

[Frank Rocha]

From Attlasian

Janice Alor [Atlassian]

25/Jul/16 1:25 PM

Hi Frank, 

Thank you for writing to us. 

It looks like you are affected by a known bug reported here.

• https://jira.atlassian.com/browse/JRA-61748

I'm afraid that we don't currently have a workaround at the moment. I do understand the impact of this bug to your users and we have set the priority of the bug to be Major. 

Our Devs are currently working on a fix and I'd suggest watching the bug ticket to get notified of the latest updates. For more information about our guideline in fixing a bug, please visit Bug Fixing Guideline.

Hope it helps. Do let me know if there is anything else that I can help you with.

Kind Regards,
Janice

[Frank Rocha]

seems to be a known bug, not sure if they have as priority. It is quite important to our model.

[M Blaak]

Same problem here. We use the cloud version of JIRA

We configured an issue collector with the following options:

• A default reporter that has Create Issue and Create Attachment permissions (due to its project roles)
• Option Match reporter set to "Attempt to match user session..."
• A custom form to submit issues from another webapplication that runs on premise

When a user that is not logged in to JIRA opens the custom form the Unknown server error (500) appears after selecting a file to attach (both IE11 or Chrome), even before submitting the issue

For users that are logged in to JIRA in the same browser no error appears

I expect that the default reporter account is used when you're not logged in to JIRA or don't have a JIRA account at all.

Or do I misinterpret the documentation on this setting and should we use "Always use the Issue Reporter" option to let this work for non-logged in users?

[vitaliy zapolskyy]

Please check who has Create Attachments permission in your project's scheme?

Perhaps you may need to add anyusers group?

[Frank Rocha]

The idea is not allowing only someone logged, but anyone.