This question is in reference to Atlassian Documentation: Using the issue collector
When I'm not logged in the Issue Collector don't allow me to upload files. When trying it is shown the following message: "Cannot attach file Screen Shot 2016-07-25 at 13.36.56.png: Unknown server error (500)."
Screen Shot 2016-07-25 at 13.36.56.png
Same problem here. We use the cloud version of JIRA
We configured an issue collector with the following options:
When a user that is not logged in to JIRA opens the custom form the Unknown server error (500) appears after selecting a file to attach (both IE11 or Chrome), even before submitting the issue
For users that are logged in to JIRA in the same browser no error appears
I expect that the default reporter account is used when you're not logged in to JIRA or don't have a JIRA account at all.
Or do I misinterpret the documentation on this setting and should we use "Always use the Issue Reporter" option to let this work for non-logged in users?
25/Jul/16 1:25 PM
Thank you for writing to us.
It looks like you are affected by a known bug reported here.
I'm afraid that we don't currently have a workaround at the moment. I do understand the impact of this bug to your users and we have set the priority of the bug to be Major.
Our Devs are currently working on a fix and I'd suggest watching the bug ticket to get notified of the latest updates. For more information about our guideline in fixing a bug, please visit Bug Fixing Guideline.
Hope it helps. Do let me know if there is anything else that I can help you with.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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