Issue collector does not show up

I created an issue collector and it does not appear anywhere on page. No JS errors appear in firebug. NET tab shows that the JS is loaded.


I have no issues with Jira access. Tried in chrome, firefox and IE.. just a blank page.

I setup a barebones example just to try to get it working

<html>
    <head>
        <script src="http://code.jquery.com/jquery-latest.js"></script>
        <script>
     // Requires jQuery!
        jQuery.ajax({
            url: "https://savvior.atlassian.net/s/f861f5e58f7f99add94f6ee0520eb848-T/en_USp5mzfb/6327/39/1.4.11/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs.js?locale=en-US?collectorId=5581acb0",
            type: "get",
            cache: true,
            dataType: "script"
        });

        </script>
    </head>
    <body>
        <h1>Hello World!</h1>
    </body>
</html>

4 answers

1 accepted

1 vote

Hi Nicholas,

If I'm not mistaken, there is a related bug of Issue Collector for JIRA OnDemand.

For now, could you try to remove the "locale=en-US?" from the snippet then paste the entry into an HTML Page?

This is the bug report that I have found:

Hope this helps.

Regards, Julian.

Oh i see what you did there, I ddn't notice the 2 questin marks.. first one should be an & symbol.. ha

Hi Nicholas,

it seems I have the same problem here. Just created a simple collector following instructions. Copy paste the code. Nothing happens. The default button just does not show.

Am I missing something ?

Do we have to activate something in the Jira settings ?

I'm running Jira AGile OnDemand.

the workaround did not work for me so ... wait&see next week for the fix :)

OOPS.. sorry, my mistake, the workaround above DID solve the problem for me.

thank you Julian :)

No Problem Jean, glad to help :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

151 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you