Issue Status changes

This question is in reference to Atlassian Documentation: Getting help


3 answers

You can do a lot of things but the best is to make a transition that assigns the issues to the user and changes status. You can also look into the free automation plugins.

Thank you Niclas smile  However there are several users in my group.  We don't know who will receive the ticket.  That is why I wanted a transition that changes the status once the user opens the ticket. 

Hi Niclas one more question...  There's no way to set the transition to auto assign the issue to a user by the Post Functions feature, correct?  In order to do that I'll have to use the automation plugin, right?

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