We are trying to use our JIRA OnDemand instance with a single project for customer support. In general, its working OK, but we have customers where they want to be able to see each others issues.
I have read about the CC Users suggestion that JIRA uses, but we are hoping for something simpler. I can't allow users to browse the userlist (different customers should not be able to see each other) and having them type them in themselves (like Atlassian does) is not really an option as it is a large list.
My thought was to have a group for the customer that matched the reporter's domain name. Then somehow set the issues security to allow people from that group.
I have the reporter's domain name custom field included in the issue fields, but I can't figure out any way to use that in a workflow post-function or something like that to actually take advantage of it.
Any ideas would be greatly appreciated.
I have managed to partly answer my own question. The trick is to not use an issue security scheme, but rather a regular security scheme. On the approriate actions, you can include a customer group field.
This works perfectly. Now, if the user is a member of the group specified in Visible To, they can see the issue.
BUT: In order for this to work, I need to issues to automatically have Visible To populated with the name of the appropriate group. I tried adding a Workflow Post-function after Create to copy the value of the Reporter Domain custom field (part of the Jira Toolkit plugin) to the Vsiible To field. Unfortunately it is not copying the value.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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