Issue Priority Increase by Age

We have this situation where sometimes issues which have a low priority end up taking ages or actually never get solved because other issues of higher priority takes over since our list of issues is never empty.

We usually browse tasks, sorted by Priority and for this reason, tasks of lower priority tend to never be seen unless we go manually through them and increase their priority.

Is there any way where we can set up rules such that if an issue is for example 30 days old, then increase its priority level by 1?

Thanks

1 answer

1 accepted

Accepted Answer
2 votes

You are possibly needing issue escalation which Atlassian has documented their use with Jelly Scripts (must be enabled in your instance): https://confluence.atlassian.com/display/JIRA/Jelly+Escalation. This can also be done with a groovy script if you have Script Runner plugin installed.

If you are not comfortable creating a jelly script, I would recommend creating a filter subscription as well. I currently use a filter subscription to show me open and unassigned issues that have not been updated over X period. I then triage this list to get assigned out.

If you use Greenhopper (err JIRA Agile) you can use a Kanban board and utilize a swimlane to show open issues older than 30 days. This will make those issues bubble to the top so they are still within view by your team.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

27,234 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you