Issue ID vs Issue Key

I'm creating a CSV file for importing into JIRA and I noticed I can choose between Issue Key and Issue ID to map values. What is the difference? Are Issue Keys used for standard issues and Issue IDs used for sub-tasks?

3 answers

1 accepted

This widget could not be displayed.

The issue key can change, the ID is immutable. E.g. I create issue ABC-123 with an ID of 10105, and move it to project XYZ, it'll become XYZ-789, but the ID remains 10105

is this still valid with ondemand & clustering?

This widget could not be displayed.

issue keys and ids are automatically generated by Jira during import.

Do not map those values in CSV for new issues unless you want to update some custom fields for existing project issues

Er, not quite. If you use one of them, it will cause your import to try to treat the CSV as an update on an existing issue, rather than create a new one.

I modified my comment. :)

This widget could not be displayed.

On that note of treating a CSV as an update and on an existing issue rather than creating a new one. I have the issue key correlating to existing tickets and when I upload, I check "map exact field" but it is still creating new tickets. 

Any insights on how I am mapping this incorrectly?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

276 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you