Issue Created e-mail is not received by the Reporter in JIRA

[hachi]

Hi,

When the reporter creates an Issue on JIRA, the Project Lead, Administrator and Assignee receives Issue Created e-mail notification but not the Reporter. In the Notification Scheme, I have selected the folloiwing for Issue Created:

Reporter, Project Lead, Administrator and Assignee.

In the workflow, for Create function, I have given Fire a Issue created event in the Post function.

Am I missing out on something? What should I do to rectify this Issue?

Thanks in advance!

[Udo Brand · Accepted solution]

it is likely that the reporter has activated the 'Do not notify me' about own changes in his profile

[Udo Brand]

please see here for managing your profile

[hachi]

Thank you for your quick response!

Just to clarify - are you telling me by default, the reporter will not receive Issue Created notification unless they change their profile settings?

[Silver Salonen]

To my mind changing My Changes setting is too general - eg. users don't need to get notified about their own comments, but if somebody else is creating an issue on their name (eg. e-mail handler) then it is quite necessary for user to get the notification.

Can this be set up? Or somehow force My Changes setting for individual events only?

[hachi]

Thank you for your quick response!

Just to clarify - are you telling me by default, the reporter will not receive Issue Created notification unless they change their profile settings?

[Udo Brand]

It depends how your JIRA is set up. You can set the default for My Changes on what you like . See the link i provided

[hachi]

Understood. Thank you :)