Issue Collector not working in Firefox

Trevor Hunt
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 3, 2014

Curious thing... issue collectors work fine and load the form in IE, FireFox, and Chrome when installed normally, but the issuecollectors don't load in Firefox 28.0 or Firefox 28.0 Portable.

Any ideas if it's a setting and what setting it might be?

Update: They also don't work in FF portable 12, or 22. No way I'm testing them all, but it's consistent. Works fine in Chrome Portable.

2 answers

1 accepted

0 votes
Answer accepted
Trevor Hunt
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 4, 2014

TADA!

As a note, the solution to my specific issue was related to our internal CA. Users hadn't added an exception for the domain JIRA is installed on and our internal CA hadn't been imported into their browsers.

No trust no go.

Apparently the CA isn't installed by default on the version IT pushes out to our users.

0 votes
lance_lyons
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 29, 2014

If you have to have a certificate from your CA for each user that submits an issue from a collector then it doesnt seem to be a great solution.

Suggest an answer

Log in or Sign up to answer