Issue Collector - not accepting unknown users

I’m trying to set up a simple Issue Collector in JIRA OnDemand

Settings are as follows:

  • Match Reporter – no
  • Collect Browser Info – no
  • Template – custom

The collector includes the Summary and Description fields. When I run the collector, I also get the Name and Email fields.

However, when I attempt to submit an issue from the page I’ve added the collector to, I get the following error, and the issue does not submit:

Oops! Something went wrong...

Don't worry though! We've logged this problem and will look into it soon!

When I go back to my Issue Collector admin page, I get the following error:

[25/09/2013 12:05:01] Required fields not present in collector ‘Test form’ invoked from ' /' by Tessa (

When I try setting Match Reporter to ‘yes’ instead, the collector works fine if I use a browser with an active JIRA session, or an email address that is associated with a JIRA account, but otherwise I get the same problem.

In other words, currently I cannot see how someone who is not registered on our JIRA instance can use this Issue Collector, which I understood to be the whole purpose of it.

Help – what am I doing wrong!

3 answers

1 accepted

0 votes
Accepted answer

The issue here was that the user who was set to be listed as default Reporter didn't have permissions to create issues within the test project.

Anyone got any ideas on this?

I am seeing the same issue and it works when i set Match Reporter to 'Yes'. however, I want this functionality without Match Reporter to 'Yes'. Any help is appreciated.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,305 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you