We have an Issue Collector we use internally, which works fine for a period of time (usually about a day), and then will start timing out. We will click the button (hosted on a simple LAMP setup), and we get the loading wheel for about 30 seconds before timing out. It shows a little sad face and some error text, although I admit I don't recall the exact syntax but does imply that the operation timed out. I will upload a screenshot the next time it occurs.
I've tried hosting the Issue Collector buttons on Jira's announcement banner and they had the same behavior at the same time (when the issue collector stops working), so I don't think it's a hosting environment issue. I don't see anything relevant in atlassian-jira.log. We are hosting JIRA 6.4.5. The only change I've made to the Issue Collector code is changing the IP address from external to internal.
Resetting JIRA will bring our Issue Collector online, but since this is more or less a daily occurrence, it is pretty troublesome.
Does anyone have any insight on getting a more detailed log, more details, or any solutions/workaround in general? My next step was going to be upgrading JIRA to the newest version, but I'm a little short on ideas or workarounds here.
Thank you in advance for any responses.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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