After setting up an Issue Collector for my project, I find I am unable to submit an issue. The form does not close upon submission and the administration console reports the following error:
From the error message it seems that you have not replaced the URL at the <url-here> block. Can you make sure that you used the issue collector according to the following documentation: https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector
I got this error and is caused by the email, for example,
"[27/09/2018 22:28:02] Unknown error occurred trying to invoke collector 'ICM Support Request' from '10.24.58.115' by test (firstname.lastname@example.org)"
the email "email@example.com" is found in the jira directory but it doesn't have permissions to login, so for that reason is getting the error, when I changed the email to "firstname.lastname@example.org" works fine, because is another email (not added in the directory), or you can select the option "Always use issue reporter" in the issue collector, it avoids this issue.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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