Issue Collector - Oops! Something went wrong...

We are running JIRA on site and using an issue collector.

We have one user then whenever she tries to submit an issue is getting:

Oops! Something went wrong...

Don't worry though! We've logged this problem and will look into it soon!

Where can I find said log? What could be causing this issue?

1 answer

1 accepted

This widget could not be displayed.

Hi Brandon!


This page explaining the location of logs for JIRA in details:


The location of logs, according to the documentation page:

The logs are written to the log subdirectory of your JIRA Home Directory (or elsewhere if you have configured a different location).

EDIT: updated documentation link.




I get an error when using this link. update?

Hi Brian. I've updated my answer and fixed the link to the docs.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

46 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you