Issue Collector Not working

We have not previously had any issues with our JIRA accounts and creating issue collectors, but for one of our projects attempting to create a JIRA collector results in the embedded javascript not actually doing anything on page load.

I have put up a barebones test page up at:

As you can see it's just the embedded JS copied and pasted from the JIRA control panel. I've tried even making new issue collectors in the same project, however I get the same thing. The JS is included, however, there is no issue tab visible or added to the page.

2 answers

1 accepted

After a little back and forth with Atlassian support. There seems to be a bug (at least with my control panel, not sure about other users) that after I go back in to edit an issue collector, it adds a locale parameter to the query string of the script but incorrectly formats the query string with a second question mark instead of having the second parameter (the collectorId) appended with an & it adds another question mark making the query string incorrect.

What's the solution then? I am having apparently the same issue

Also, please note that Atlassian is aware of the issue as I reported this and there is a ticket in their system to fix this:

I would check the field configuration scheme and make sure all is OK there with hidden/not hidden and required/not-required fields. Also, one other thing is the permission scheme that you should check. Issue collector initializes the page first checking those schemes I think.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,203 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot