Issue Collector Not working

We have not previously had any issues with our JIRA accounts and creating issue collectors, but for one of our projects attempting to create a JIRA collector results in the embedded javascript not actually doing anything on page load.

I have put up a barebones test page up at:

http://extranet.the1stmovement.com/jira/

As you can see it's just the embedded JS copied and pasted from the JIRA control panel. I've tried even making new issue collectors in the same project, however I get the same thing. The JS is included, however, there is no issue tab visible or added to the page.

2 answers

1 accepted

Accepted Answer
1 vote

After a little back and forth with Atlassian support. There seems to be a bug (at least with my control panel, not sure about other users) that after I go back in to edit an issue collector, it adds a locale parameter to the query string of the script but incorrectly formats the query string with a second question mark instead of having the second parameter (the collectorId) appended with an & it adds another question mark making the query string incorrect.

What's the solution then? I am having apparently the same issue

Also, please note that Atlassian is aware of the issue as I reported this and there is a ticket in their system to fix this: https://id.atlassian.com/profile/linkAccount.action?application=jac&continue=https%3a%2f%2fjira%2eatlassian%2ecom%2fbrowse%2fJRA-38562

I would check the field configuration scheme and make sure all is OK there with hidden/not hidden and required/not-required fields. Also, one other thing is the permission scheme that you should check. Issue collector initializes the page first checking those schemes I think.

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