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Issue Collector Form without Embedding it in a Page doesn't work for custom template

We've started using issue collector without embedding it in a page using following guide: https://confluence.atlassian.com/jirakb/how-to-access-issue-collector-form-without-embedding-it-in-a-page-826872619.html . What we've noticed is that when Issue Collector gives blank page if configured to use custom template instead of defaults templates "Raise a bug" and  "Got feedback?". Is there anything extra that needs to be done when using Issue Collector with custom template?

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