Issue Collector: Error to upload image (IE)

I'm using Issue Collector on my product. When we try to create an issue and upload an image, using Internet Explorer, the plugin disable the Submit button and we get a Javascript error: batch.js Access denied.

When we use Google Chrome, the plugin works perfectly.

This is a big problem for us, because we need to allow users to upload images when they find an error.

3 answers

Yes, I already tryed to do everything it says on this issue, but still getting error.

try this

  1. Internet Explorer settings:
    • You can reset the Internet Explorer settings, but when it is not possible, alternatively, you can run this command line argument to execute IE without extentions iexplore.exe -extoff
    • Internet Explorer has a known issue while evaluating Internet security zones when there is a proxy involved.
    • Compatibility View is not supported, ensure that this setting is unchecked.
      (info) Note: Some IE settings can be associated to Group Policies (GPO) and may be forced in the network domain.
  2. Proxy settings:
    • The proxy may be configured to block JavaScripts. You can confirm that it is the problem bypassing the proxy, using http://<JConfluence_server_ip_address>:<port> instead of the proxied address.

Rambanam, I did all item 1 and still getting error. I didn't understand the item 2.

I tryed to do everything that I could (seeing others bugs similars), but still getting error. I opeend a Issue for Support Atlassian and like others users, still waiting for a answer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,949 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you