Issue Adding a Standard Field to Issue Collector Template

I am trying to add the field "Description" to a custom Issue Collector and am having problems.

The field is on the "Issue Create" screen and when editing the Issue Collector the field appears available for selection. When I select the field for inclusion in the Issue Collector the field is displayed in the preview screen but the field continues to have a "+" next to it (rather than a tick).

If I proceed to update, the Issue Collectore is saved but has reverted back to two fields (name & email) and I no longer have the option to select any other fields - they dont appear and I have to recreate the Issue Collector from scratch.

This happens regardless of whether the "Description" field is required or not.

All other fields that are in the "Issue Create" screen are available to the collector and are working correctly.

I would really appreciate some help/advice!

4 answers

0 vote
Renjith Pillai Community Champion Jun 12, 2013

Which version of JIRA? And happening on all browsers?

We are using Jira V6 and IE9. I havent tried any other browsers.

0 vote
Renjith Pillai Community Champion Jun 12, 2013

Just tested it in V6. Seems fine. Can you attempt to configure this in safe mode (to prevent the influence of add-ons)? Also I am guessing you have not customized anything in the Announcement Banner (javascripts)

I havent done any customisation but I have installed some add-ons.

How do I configure in safe mode? I havent been able to find much documentaion on the subject.

Many thanks for your help!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot