Is this setup possible?

We are right now testing this awesome plugin (got the idea from a course from Riada) and wonder if this setup is possible:

When a reporter is a member of a certain group (ex. Customer Services) all updates regarding the issue also sends as notifications to Customer Teamleaders.

We have a setup in Jira that allows only the users to see their own issues.

Is this possible to setup in this addon?

2 answers

1 accepted

Hi,
Happy to hear that you like our plugin.
The notification you are looking for should be possible to create.

You might be looking for a JQL that looks something like this:
reporter in membersOf (customer-services)

I guess that you have a group with all your Customer Teamleaders?

In that case, the receipient should be group customer-teamleaders

The Trigger Configuration should be Event = Updated

Feel free to send us any future questions: nafj@riadalabs.com

Best Regards
Tommy

Thanks Tommy!

If the issue is commented, will that also be triggered as an update?

Hi, JIRA do not fire an update event when an issue is commented, JIRA will only fire the comment event. So if you need both, you'll need to create two notifications connected to the same email template. Cheers /A

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