Is this setup possible?

We are right now testing this awesome plugin (got the idea from a course from Riada) and wonder if this setup is possible:

When a reporter is a member of a certain group (ex. Customer Services) all updates regarding the issue also sends as notifications to Customer Teamleaders.

We have a setup in Jira that allows only the users to see their own issues.

Is this possible to setup in this addon?

2 answers

1 accepted

This widget could not be displayed.

Hi,
Happy to hear that you like our plugin.
The notification you are looking for should be possible to create.

You might be looking for a JQL that looks something like this:
reporter in membersOf (customer-services)

I guess that you have a group with all your Customer Teamleaders?

In that case, the receipient should be group customer-teamleaders

The Trigger Configuration should be Event = Updated

Feel free to send us any future questions: nafj@riadalabs.com

Best Regards
Tommy

Thanks Tommy!

If the issue is commented, will that also be triggered as an update?

This widget could not be displayed.

Hi, JIRA do not fire an update event when an issue is commented, JIRA will only fire the comment event. So if you need both, you'll need to create two notifications connected to the same email template. Cheers /A

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

262 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you