Is there anyway to prevent users from moving an unresolved issue directly to a resolved state?

We are finding users who have taken an unresolved issue and moved them to another issue type directly into a resolved state. This leaves us with issues appearing in a Done status, but unresolved. We would like to be able to not allow for this to occur.

1 answer

1 vote
Mikael Sandberg Community Champion Dec 01, 2016

You could change the Permission scheme and limit who can move an issue.

Yes, we could do that but we still want these users moving issues if they are entered on the wrong type initially. The problem is going right to a resolved resolution when moving where the resolution gets automatically added as a post move function. By moving directly to a resolved status, that post move never gets called leaving the issue in a final state but unresolved.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

398 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you