Is there any way to turn off the notification email to the reporter when they raise a ticket?

This question is in reference to Atlassian Documentation: Receiving requests by email

In order to do a soft roll out of JIRA Service Desk I'd like to link service desk to an IMAP mailbox but want to prevent any notifications going to the users.


I can turn off all notifications for the project but the initial "Thanks for raising this ticket with us" still gets sent. Can that be configured?


On a related note, can that email text be customized at all?

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Accepted answer

Turns out there is indeed a way to do this.

Settings -> Applications -> \[JIRA Service Desk\] Configuration

JIRA Service desk notifications are currently: On

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