This question is in reference to Atlassian Documentation: Receiving requests by email
In order to do a soft roll out of JIRA Service Desk I'd like to link service desk to an IMAP mailbox but want to prevent any notifications going to the users.
I can turn off all notifications for the project but the initial "Thanks for raising this ticket with us" still gets sent. Can that be configured?
On a related note, can that email text be customized at all?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot