This question is in reference to Atlassian Documentation: Receiving requests by email
In order to do a soft roll out of JIRA Service Desk I'd like to link service desk to an IMAP mailbox but want to prevent any notifications going to the users.
I can turn off all notifications for the project but the initial "Thanks for raising this ticket with us" still gets sent. Can that be configured?
On a related note, can that email text be customized at all?
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